Returns and refunds
REFUNDS AND RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us immediately after the order is placed at so we can cancel it or change it. Please include [CANCEL] or [CHANGE] in the subject line so we notice your high priority issue. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (60 Business Days not including 1-3 day processing) you can request a refund or a reshipment of your order.
If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused, unopened, free of visible wear and tear along with marks, smells and visible hair.
The item returned must be in the original packaging along with its labels and receipts, if any. To complete your return, we will require a receipt or proof of purchase, along with important details such as your order number, full name and email used to contact you.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of hygenda.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of hygenda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 Business Days) has expired. You can do it by sending a message on our contact us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days. (It may take up to 10 Days For the refund to appear at your credit card balance).
If your item is defective or damaged please contact our support team at with image or video proof of defectiveness. Once our teams inspects the proof and accepts that was defective/damaged you will be eligible for item reshipment within 3-5 business days. We are unable to offer replacements without any proof of defect/damage.
Exchanges, replacement and refunds due to incorrect and inaccurate Shipping Information in the original order are prohibited as the buyer is solely responsible for providing accurate and timely Shipping Information.